bfok's Privacy Policy — Your Information Is Safe with Us
This policy gives a full description of how your personal information is collected, used, stored, and protected on the bfok platform.
This Privacy Policy ("Policy") applies to bfok's online betting and casino platform bfok.cam. When you use our website, register, or use any of our services, you agree to the terms of this Privacy Policy. We treat the protection of your personal information as our highest priority and use modern security technology including SSL encryption.
1 What Information We Collect
Information You Provide Directly
When you create an account or use services on the bfok platform, we may collect the following information:
- Full name and date of birth
- Valid email address
- Mobile number (for verification)
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction details (bKash/Nagad/Rocket account)
Automatically Collected Information
When you use our website, some information is collected automatically:
- IP address and device type
- Browser type and version
- Date and time of access
- Pages viewed and session information
- Usage patterns collected through cookies
- Referral source and click path
Gaming Activity Information
Records of your gaming activity on our platform are kept. These include:
- Bet amounts and history
- Win and loss records
- Bonus receipt and usage details
- Cashback and promotion usage
- Complete transaction history
Identity Verification Information (KYC)
We follow a KYC (Know Your Customer) process to ensure secure financial transactions and prevent fraud. Under this process we may collect:
- Copy of national ID card
- Passport or driving licence
- Proof of address documents
- Selfie or photo verification data
This information is used solely for identity verification and is stored with the highest level of security.
2 How Collected Information Is Used
Service Operation and Improvement
bfok uses your information for the following purposes:
- Creating, managing, and keeping your account secure.
- Processing deposits, withdrawals, and other financial transactions.
- Activating bonuses, promotions, and VIP benefits.
- Providing 24/7 customer support and resolving issues.
- Monitoring responsible gaming measures.
- Detecting and preventing fraud, scams, and illegal activity.
- Improving platform security and technical performance.
- Personalising your experience based on your preferences and usage patterns.
Communication and Notifications
We may contact you about the following:
- Important account notifications and security alerts.
- New promotions, bonus offers, and special event information (if you have given consent).
- Platform changes, updates, and amendments to this policy.
- Support via customer service tickets and live chat.
3 Information Storage and Protection
Encryption Technology
All your personal and financial information is protected by SSL (Secure Socket Layer) encryption. The TLS protocol is used during data transmission, which prevents information from being stolen or altered.
Secure Servers
Your information is stored only on secured, access-controlled servers. Servers are kept secure through firewalls, intrusion detection systems, and regular security audits.
Access Control
Only authorised staff can access your information. Every access is logged and reviewed regularly. Staff operate under confidentiality agreements.
4 Sharing Information with Third Parties
When Information Is Shared
bfok never sells your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:
- Payment processors: Information necessary to carry out financial transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment provider.
- Game providers: Limited information may be shared to operate games on platforms from Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, or other game developers.
- Legal obligations: Information may be provided to legal authorities under government directives or court orders.
- Fraud prevention: Necessary information may be shared with specialist agencies to detect fraud or illegal activity.
- Business transfer: In the event of a company merger or acquisition, users will be informed in advance.
What We Never Do
- Personal information is never sold to advertising networks.
- Information is not shared with third parties for marketing purposes without your consent.
- KYC information is not shared with unrelated or unauthorised organisations.
5 Cookies and Tracking Technology
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. bfok uses cookies for the following reasons:
- Maintaining login sessions and ensuring security.
- Remembering your preferred language and settings.
- Analysing platform performance and functionality.
- Detecting fraudulent activity.
Controlling Cookies
You can disable cookies by going to your browser settings. However, please note:
- Disabling essential cookies may prevent some core platform features from working.
- Disabling analytics cookies will limit our ability to improve our services.
- Disabling preference cookies will require you to re-configure settings each time you log in.
6 Your Privacy Rights
Right to Access Information
You can request to view the information bfok holds about you at any time. Send a request via account settings or to [email protected] and we will provide the information as soon as possible.
Right to Correct Information
If any of your stored information is incorrect, you can request a correction. Many details can be changed directly in your account profile; for special cases our support team will assist.
Right to Delete Information
You can request to close your account and delete your personal information. However, some information must be retained for a set period due to legal and regulatory obligations.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will verify your request and act promptly.
Right to Data Portability
You can request your information in a structured, machine-readable format. Fulfilling this request may generally take up to 30 business days.
Right to Restrict Processing
In certain circumstances you can request that processing of your information be temporarily limited, particularly while a dispute about the accuracy of the information is ongoing.
7 Protection of Minors' Information
Not Under 21
The bfok platform is for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at registration, and if it is confirmed that a user is under 21, that account will be closed immediately and all collected information will be deleted.
If a parent or legal guardian believes their child has registered on our platform, please contact us. We will resolve the matter promptly.
8 Special Protection of Financial Information
Payment Information Security
bKash, Nagad, Rocket, and bank transfer are used for deposits and withdrawals on the bfok platform. All transaction data is handled with the highest level of security:
- All payment transmissions are encrypted.
- Full payment account numbers are not stored on our servers.
- Two-factor verification applies during transactions.
- Suspicious transactions are automatically flagged for review.
Transaction Records
Records of all financial transactions are stored securely. These records:
- Are used for dispute resolution and audits.
- May be provided to regulatory authorities when required by law.
- Can be provided to you upon your request.
- Are retained for a minimum of 5 years.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
9 Data Retention Period
How Long Data Is Retained
Different types of data are retained for different periods:
- Active accounts: All data is retained for the entire duration that the account remains active.
- Closed accounts: Core data is retained for a minimum of 5 years after account closure for legal and regulatory reasons.
- Financial records: Records of all financial transactions are retained for a minimum of 5 years.
- Customer service logs: Support conversations and tickets are retained for up to 3 years.
- Website logs: Technical logs are generally deleted automatically after 90 days.
- Marketing preferences: You will be removed from the list within 30 days of unsubscribing.
10 Contact Us
If you have any questions, comments, or concerns about this privacy policy, please contact us through the following:
Privacy-Related Requests
Live Chat: 24/7 support available in Bengali
Email: [email protected]
We generally respond as quickly as possible; for complex matters, within a maximum of 30 business days.